Shipping / Self Pick-Up Info for our Online Store

Please note information given on this page is only applicable to purchases made from Escapade Online Store

Shipping

Products will be shipped on next business day, for the orders placed before cut-off time.  The order cut-off time is 11:00 am from Monday to Friday (except public holidays).  Orders received after 11:00am will be processed on the next business day, and for the orders placed on Friday after 11:00am will be treated as order received the following Monday.

Shipping Costs

Purchases under HKD 500 = HKD 60

Purchases over HKD 500 = Free

Self-Pick Up = Free

Shipping cost will also be indicated during check out.  All toll fees, parking fees and gate charges (if any) will be borne by the customer.  Additional charges may apply.

Delivery

Delivery time is an estimate only and may vary due to unforeseeable circumstances.

Under normal circumstances, it takes 1-2 business days for delivery and for remote areas or outlying islands it may take up to 3 business days.

Escapade Online delivers to all the regions & outlying islands in Hong Kong via Hong Kong Post Office. Most parcels will be delivered to the addressee’s premises, but parcels for addressees on the outlying islands, must be collected from Hong Kong Post by the addressee. Click on the following link to know the post office addresses of the outlying islands:

http://app1.hongkongpost.hk/CGI/location/postoffice_content.jsp?region=Outlying%20Islands&lang=en_US

Self-Pick Up

Escapade Online customers can now enjoy same day self pick up to save time and costs, please read below about this service.

  • Self-pick up option must be selected at the checkout page, the shipping charges of HKD 60 will be waived for order less than HKD 500.
  • Self pick up can only be made at Escapade Sports Causeway Bay Branch (address below)
    1/F, Yee Hing Building, 19 Leighton Road | T: 2891 1855
    Mon - Thu 10:00 am - 9:00 pm | Fri - Sun 9:30 am - 9:00 pm
  • Orders placed before 11 am can be picked up the same working day after 2 pm. (Except saturday, sunday and public holidays).
  • Orders placed after 11 am can be picked on the next working day.
  • Orders placaed on Friday after 2 pm will be treated as weekend order and will be available on following Monday after 2pm (except public holidays).
  • The order confirmation email must be presented at the cashier counter upon collection.
  • Should you have any questions, please contact us at 2891 1878 during office hours (9:00 am to 1:00 pm & 2:00 pm to 6:00 pm) or email us at escapade.online@escapade.com.hk